Our Pizza Hut experience. Hopefully an isolated incident...

So I was expecting to write a raving review about Pizza Hut tonight. Turns out it's not like it was when I was younger. Of course, everything seems amazing when you're younger (especially when you're getting pizza) and I'm pretty sure I wasn't overly concerned with customer service at that age, but tonight I received such poor service that I don't plan on making another visit anytime soon. Yes, I am just a cynical person who will probably be very over dramatic about my experience here, but even having worked in basic customer service I knew this was a bit poo.

We entered the restaurant at about 6:50PM. We knew where our table was because some of our acquaintances had already arrived and we could see them. Okay. So far, so good. We sat down and had a chat with everyone, catching up with friends that we haven't seen in months and waiting for more to arrive. We were only waiting on a few more people and, by this point, dying for a drink. None of the staff acknowledged us. After all guests arrived, we still weren't acknowledged until we started to stare down multiple waiters and waitresses. A man who seemed to be quite rushed off his feet swiftly approached us. "Are you ready to order drinks?". Finally. We all ordered our drinks and had a look at the menus to decide what we were eating.

Okay, so this is where it starts to go downhill. I looked down at my cutlery and noticed that it was covered in, excuse the french here, shit. Not literal shit of course, but this was stainless steel cutlery that was so dirty I could barely see any kind of reflection in it. I looked around me. Everybody's cutlery was the same. How was this allowed to be put out on the table? After having our food order taken by a lovely woman who seemed to actually care about our customer experience, most of us asked for replacement cutlery. The waitress did not apologize for the fact that our cutlery was barely washed. She said she would get some more cutlery for us. A different waitress returned with salad bowls so we could get our complimentary unlimited salads. We still had the dirty cutlery. At this point, I was beginning to lose my shit.

Everyone seemed not to care too much, not wanting to wait any longer for their food. I thought to myself - 'No. I am not going to stand for this'. Contrary to that stupid saying, I did stand up. Don't get me wrong, I made sure to wait for about 10 minutes so that the staff had an opportunity to replace my cutlery, but they did not. I stood up with my legs shaking and my fists clenched. My face was red and I was steaming from the ears. I began to charge towards the counter. At this point, I had lost my shit. I stormed up to that waitress with all my anger and gave her a piece of my mind.

"Excuse me. Sorry to bother you, I was just wondering if I could get some new cutlery, please?".
"Sure, not a problem. Sorry about that".

That's how I recall it, anyway.

I sat down and ate my salad bowl. Our food arrived and I enjoyed it. The waitress decided to automatically give me stuffed crust. Didn't ask for it, but hey, it was pretty decent. We were barely asked if we wanted refills, which considering most of us ordered bottomless drinks, is pretty crap.

We paid the bill and left. Overall, I'd give the experience a 3/10. It seemed to me that the place was poorly managed and very understaffed for what is considered a busy night in our town.

Edd's opinion...
---coming soon---